Refund Policy

Refund and Return Policy
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility
To be eligible for a return:

• Your item must be unused, in the same condition you received it, and in the original packaging.

• You must contact us by phone or email to receive a Return Order Number before sending the item back.

• Returns without a Return Order Number will not be processed.

📞 Call us at: (615) 292-0760
📧 Email: info@danielcole.com

Non-Returnable Items
Some items cannot be returned, including:

• Gift cards

• Downloadable products

• Certain personal care and health items

• Custom lip products

• Sale or promotional items

Partial Refunds May Be Granted For:

• Items with obvious signs of use

• Any item not in original condition, damaged, or missing parts for reasons not due to our error

• Any item returned after more than 30 days from delivery

Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Note: Shipping fees are non-refundable.

Late or Missing Refunds
If you haven’t received a refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank — processing times may vary

If you've done all of this and still haven’t received your refund, please contact us at info@danielcole.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@danielcole.com and ship the item to:
📦 Daniel Cole Collection
2209 Bandywood Drive, Suite F
Nashville, TN 37215

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the item is received, a gift certificate will be mailed to you.
If the gift wasn’t marked as such or was shipped to the buyer first, the refund will be issued to the original purchaser.
 
Shipping Returns
To return your product, ship it to:
Daniel Cole Collection
2209 Bandywood Drive, Suite F
Nashville, TN 37215

• Customers are responsible for return shipping costs.

• Shipping is non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your total.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Need Help?
Contact us anytime with questions regarding your return or refund:
📧 info@danielcole.com
📞 (615) 292-0760